OGLESBY'S Funeral Directors

What should I do when someone dies



Suffering a bereavement is both emotional and distressing, and brings uncertainty to some. Allow us to advise you on all the practical arrangements and procedures that must be dealt with in order to organise a funeral service, and the subsequent burial or cremation. All it takes is one call to us on 01204 308945 to receive our guidance and support. Even if you just need some advice, and choose not to use our services, we are still happy to talk to you. We’re here to help, and that’s what we want to do.




If someone dies in hospital


The nursing staff on your relatives/friends ward or unit will make arrangements for a Medical Certificate of the Cause of Death to be issued by the doctor. You will need to collect this document, along with any belongings, from the hospital. If the funeral is to be followed by cremation, please advise the hospital staff so they can make arrangements for the Medical Certificates for Cremation to be completed. Keep the Medical Certificate Cause of Death safe, as you will need it to register the death. Please note that the Coroner may still be involved when someone dies in hospital, please see below for further guidance. We ask that you give us a call, even if the paperwork isn’t ready or you haven’t registered. Our support starts immediately, and we can still make arrangements with you whilst we wait to bring your loved one into our care.




If someone dies at home, or in a nursing home or hospice


The first contact should be with the decease’s doctor who, if satisfied with the cause of death, will issue the Medical Certificate of the Cause of Death. You may be asked to collect the certificate from the surgery. In the case of a nursing home or hospice death, their staff should liaise with the doctor. If the funeral is to be followed by cremation, please advise the nursing home or general practitioner's surgery staff so they can make arrangements for the Medical Certificates for Cremation to be completed. At this point it is best to contact us on 01204 308 945 to make us aware of your loved ones passing and where they are resting. If they are resting in a nursing home or hospice, usually the staff will kindly make this call for you, and we are happy to liaise with them initially if you prefer.




If someone dies suddenly or unexpectedly, or in suspicious circumstances


When someone dies unexpectedly, Her Majesty's Coroner is automatically involved and an investigation commences. If the deceased has not been under a doctor's care on a regular basis or seen in the last two weeks, the emergency doctor, or any police involved, will inform the relevant Coroner’s office. Your initial contact in the event of an unexpected or suspicious death, should be with Greater Manchester Police on 0161 872 5050. The police have a designated funeral director who will transfer your loved one to a specific hospital mortuary, the police should inform you which the hospital this will be. Even in these circumstances, please call us 01204 308 945, if you wish, we can still accompany your loved one to the mortuary. When the coroner is involved, this usually means a delay in us being able to confirm a funeral time and date, however it doesn’t mean we can’t make arrangements with you should you wish, in anticipation of clearance.





Registering the Death


It is a legal requirement to register a death within 5 working days of the date of death. You may make your appointment for registration once you have received the medical cause of death certificate from the GP or bereavement office, or the coroner has informed the registrar the death can be registered. Registration will usually take place at Bolton Town Hall, Victoria Square, Bolton BL1 1RU, it will take approximately 30 minutes. If your situation differs from this we will advise you accordingly. The person registering the death is known as the informant.

In cases where a coroner’s inquest has been held, the coroner will act as the informant and provide the registrar with all the necessary details. In this case, there is no need for the family and relatives to register the death, but they will need to attend the register office if copies of the death certificate are needed, or to arrange for them to be sent home.


Items you will need to take:


• The medical cause of death certificate (issued by the GP, hospital or coroner)

• The decease’s NHS medical card (if available)

• Money to purchase copy death certificates for administration purchases


Information you will be asked:


• Full name and any previous names

• Date and place of birth

• Date and place of death

• Date and place of marriage or civil partnership

• Occupation (and if the deceased was a married woman/widow the name and occupation of her husband)

• If the deceased was married, the date of birth of surviving partner

• Full name, address and qualification or person registering the death

• Usual address


Documents you will receive:


• The Registrar’s Certificate for Burial or Cremation* (a green coloured form which should be given to us)

• A Certificate of Registration which is needed in order to claim benefits from the

• Department for Work and Pensions

• Copies of the entry in the register – on payment of a cash fee.


*If a coroner has carried out a post-mortem examination and your relative or friend is going to be cremated, the green form is replaced by an authorisation from the coroner, which will be collected by us on your behalf.





How we can help you when you’re ready to talk


 When you entrust us with the funeral arrangements of your loved one, you can be sure that we will work together with you to create an everlasting tribute. Should you wish to meet us in our family room or in the comfort of your own home, we promise to provide you with complete choice and clarity. Please get in touch when you are ready. We can offer the following services, amongst many others, should you require them:


Full guidance and support when making funeral arrangements


Bespoke Coffins & Caskets


Funeral Plans


Floral Tributes


Natural Green-minded Woodland Funerals


Order of Service Printing


Private Chapel of Rest


Private Wheelchair access vehicle


Specialist Funeral Vehicles



2019 © Copyright Oglesby's Funeral Directors, Darwen Road, Bromley Cross, Bolton

Oglesby's Funeral Directors

116a Darwen Road, Bromley Cross, BL7 9BQ

24hr Telephone

01204 308 945


OGLESBY'S Funeral Directors